How To Handle Online Exchanges On Your Shopify Store

Eddy Chung

Exchanges are a part of doing business. It happens, sometimes a product is defective or is the wrong size. Exchange isn’t built into Shopify unless you’re using their POS system. Some store owners have started to use the Shopify POS system to handle exchanges in person.

For online Shopify store owners, you’ll have to install one of these apps to handle exchanges:

App NamePricing per month ($)Trial Period (days)Number Of ReviewsRating (out of 5)
AfterShip Returns CenterFree or 9+ 141440+4.4
Exchange It9.99+719+4.8

AfterShip Returns Center

AfterShip Returns Center is a self-service branded return and exchange app. Customers can easily return and exchange with this app without even contacting your customer support team.

Your customers will be notified of the process of their exchange or refund in a timely manner via email. You can set rules and automatically generate shipping labels. Discounts are available for USPS labels.

View return policy and search order

There is a forever free plan and if you need more pricing starts at $9/month. It includes a 14-day free trial.


Returnly is an app that lets you put your returns and exchanges on auto-pilot.

This app helps you retain more customers and optimizes your exchange work flow with real-time feedback and tracking.

Here are some of the features this app includes:

With our month-to-month plans for Shopify, you’ll have access to:

  • Fully-brandable returns center
  • Manual exchanges
  • Comprehensive refunding
  • Flexible return policies
  • RMA reports
  • Self-service knowledgebase
product returns center

Pricing starts at $29/month and includes a 14-day free trial.

Exchange It

Exchange It makes exchanges easy. You can directly create exchanges from your Shopify dashboard. This makes handling exchanges simple and straight forward.

Exchange also works for replacement orders or “uneven” exchanges.

Step 1

Pricing starts at $9.99/month and a 7 day free trial is included.